Refund policy

7-Day Exchange Policy – House of Fashion

At House of Fashion, we believe that our relationship with customers extends far beyond the point of purchase. We are committed to delivering not only quality products but also exceptional after-sales service.

To ensure your complete satisfaction, we offer a 7-Day Exchange Policy. If you are not fully satisfied with your purchase, you may exchange the item within 7 days of delivery. We stand behind the craftsmanship of our products and are happy to replace any item that does not meet your expectations.

Your trust is important to us, and we’re here to make your shopping experience smooth, secure, and enjoyable—every step of the way.

Exchange :

You have 7 days from the date of delivery to request an exchange if:

  • The product is damaged, stained, defective, incomplete, or the wrong size.

  • Items must be unused, in original packaging, with labels and protective stickers intact.

  • Only products purchased directly from our website are eligible for replacements.

  • Return shipping or exchange charges are the responsibility of the customer.

 

How to Initiate an Exchange:

Email us at houseoffashion20k21@gmail.com or WhatsApp us at +923323025767 (Mon–Sat, 10am–7pm).

 

Exchange Processing Time:

  • We aim to process all exchanges within 5–7 working days of receiving the item.
  • During busy periods, please allow up to 14 working days.

We appreciate your cooperation and look forward to building a lasting relationship with you.